Guest reviews

Read comments and feedback about City Hotel Hamburg Mitte from our guests here.



Breakfast good, staff nice, room is nice Bad: No electrical kettle to make tea or hot water, not easy to find a taxi, maybe it’s because of the exhibition

Yan on, 10.04.2019



Varun on, 09.04.2019

All in all, I had a great stay in the hotel.

The room is perfect and it is always cleaned and bed is fixed every day. Can't fault the rooms and the staff at all, really good service and friendly staff always smiling and is able to help you when you need them. Bad: Hoping that there are more lifts that are working as there is only one working during my stay, also I found it difficult to find the hotel itself as there are no signs (I suppose this is due to the renovation that it is currently going through not really a major issue). The Wi-Fi is majorly slow and it keeps disconnecting, I had to attend to a few conference calls and the Wi-Fi keeps dropping and the internet speed is really slow (5mbps max!!!)

Anthony on, 05.04.2019

Very Good

We did not get a small bed for our baby although we booked it!

Anonymous on, 22.02.2019


Friendly and helpful stuff, easy to find, within walking distance to the city and train station, good selection at the breakfast buffet Bad: Shower handle was loose, you had to hold the shower

Andrea on, 10.01.2019

Good value for money

The room was a bit cold. Tried turning the floor heating and aircon up, but did very little difference. Very happy with our stay apart from that. Great breakfast. Central location. Staff were polite and good at English language.

NorthStar00197508716 on TripAdvisor, 19.12.2018

Beautiful room worth for money

Check in was easy. Room was beautiful and big. Defenitily worth the money. My vieuw was also amazing! It's only a 10 to 15 minute walk from the station. Everything was clean and tidy. Would defenitily recommend and come back!

Excursion22523828726 on TripAdvisor, 20.11.2018


- The rooms are clean and very modern - The staff was very helpful and welcoming - There was a bus stop into the center directly in front of the hotel Bad: - Compared to the rooms, the outside of the hotel really looks outdated - There is a lot of renovation going on - No WIFI - Since the AC didn't work and you cannot open the windows, I had problems breathing at night - The hotel is also directly located at a busy street - The fridge in the room didn't work

Janina on, 15.11.2018

Good value for money.

No Wi-Fi included.

Ingurds on, 28.10.2018


The room itself was very nice and the view of the city from the window was amazing. Bad: Although the hotel is relatively close to the station, it’s not really anyway near anything else.

Anonymous on, 11.10.2018

Very helpful staff

Very helpful staff managed to find us a cooler room on the hottest day of the year! Good filling breakfast and good beers in the bar. Right next to Hamburg central station and old quarter of Hamburg so a terrific location

nicolecherry on TripAdvisor, 17.09.2018

Great room, not so great for service

Room was clean and comfortable and spacious. Did not have breakfast so cannot comment on that. Reception and entrance is not at all grand or indeed welcoming. Customer service could use some polish. But as a room for a night it ticks all the boxes

Trevor on, 11.09.2018

For a budget hotel, pretty good

Decent décor, facilities, choice at breakfast and a fairly central location. Just a bit off-putting when you initially see the building which was presumably an office block in a former life. About a half kilometre walk to nearest S-bahn station. For a budget priced hotel, I'd say pretty good overall.

PaulHarness on TripAdvisor, 31.08.2018


There was air conditioning as it was very hot. Bad: That the bottom 9/10 floors were empty.

Scott on, 10.08.2018

The hotel was OK for our first Hamburg experience. There is room for improvement.

+ Parking can be booked for 10EUR a day. + Good breakfast, but needs to be paid extra. + Metro in walking distance. Bad: - The building is ugly from the outside. - Rooms are very tight, almost no place to store your luggage. - Matrices are not really comfortable, you can easily fall out of the bed. - Hotel area could be more decent. - Parking garage is hard to find. - Hotel is a bit off the town center, public transportation needed.

Hannes on, 20.07.2018

Nice hotel

Me and my girlfriend visited in December 2016 for the Christmas markets and have to say we were shocked by the exterior! It looks like a prison from the outside but the inside is a different story, the room is lovely, clean and modern and the bathroom is the same. The view from the room overlooked most of Hamburg and you could see from one side to the other which is was. The restaurant area was nice and they had a good selection at breakfast (we ate out for the 3 nights we were there). The only ‘bad’ point is the lift. The doors opened and it was a little rickety while moving but me managed to survive so just watch out for that one! Nice hotel would benefit from a facelift on the outside but shouldn’t put you off.

Will L on TripAdvisor, 19.07.2018

Good room

The room is furnished in a modern style, with also a very modern and complete bathroom. There is a big flat TV on the wall that allows you to plug your USB drive and watch a film. The size of the room is nice, with a very good level of cleanliness. Bad: The big bed was actually two single beds together, a bit uncomfortable when you are close to the gap between them. The neighbourhood is a bit empty, no supermarkets around or many restaurants.

Xan89 on, 29.05.2018

Nice hotel

Stylish room, very comfortable bed, we had good views over a canal and Hamburg. Bad: A few little marks on the wall - otherwise it would have been perfectly clean!

Anonymous on, 25.05.2018

Nice hotel closed to city centre

It's a good opportunity to stay at this hotel as is close to the city centre (only 10 minutes walk ). The room was cleaned every day.

Violet on Expedia, 27.03.2018

Close to city centre

This hotel is close enough to the city centre (10 minutes walk ). The housekeepers cleaned every day our room. Still to improve is the broadband that is weak. But overall this hotel is good and I will recommend it specially for tourist with a tight budget.

jurnalulromanilo2018 on TripAdvisor, 23.03.2018

Great value, perfect for a city break

We stayed here in November for 3 nights. Easy to find, and close to the city centre with great transport links. The hotel staff are very friendly and are able to help with any information such as travel and recommendations of what to do around the hotel We arrived early but were unable to check in, so the staff let us leave our luggage in a secure room and headed out to explore the city. We had no issues whilst staying at the hotel and the check our process was quick and simple.

Bethany G on TripAdvisor, 24.02.2018

Trip to Hamburg

Decent, clean and a quiet place to leave in the central of the City

Octavian on, 22.02.2018

Close to centre

Firstly the location is a 10 - 15 minute walk from the centre so was great for the christmas markets. The rooms are lovely, clean and comfortable but no tea and coffee facilities. Lovely clean bathroom too. On the downside the reception area and lifts need an update.

welshbl0ke on TripAdvisor, 16.02.2018

Great clean and modern hotel

The exterior of the building could use some improvements. But once you're in your room all is fine. Comfortable bed, clean room, excellent shower and modern design. I would definitely stay here again when I'm in Hamburg.

FlexieFlix on TripAdvisor, 28.01.2018

Great value and didn’t disappoint

Clean. Warm. Cheap. The only thing that would have improved our stay is a kettle/drink making facilities in the room. We didn’t opt for breakfast included but you can get coffee to go from the restaurant to take to our room which we did in the mornings.

NadsLaw on TripAdvisor, 30.12.2017

Ticked all the boxes!

Clean. Warm. Easy to get to city centre. Cheap. Perfect for our weekend stay. Good location & great value. The only thing that would have made this better is a kettle/drink making facilities in the room but we went down to the restaurant and got ‘coffee to go’ to take back up to our room as we opted for not having breakfast included.

nadslaw on Expedia, 30.12.2017

If you are a light sleeper, ask for a room that's not overlooking the street

The photos on the walls were super original Bad: The bed wasn't the best and I could hear noise from the street, hall, and the neighbors

Eva on, 19.12.2017

Lovely hotel and close to the centre

Lovely hotel, everywhere was clean and spacious. Beds were comfy, bathrooms well equipped and hair dryer was good. Ideally situated close t the centre with a bus stop right outside the front doors. Staff extremely friendly and welcoming, would return here

aj3137 on TripAdvisor, 01.12.2017

Clean comfortable

Stayed here for two nights on a short break. Hotel is clean and modern on the inside. Room (1203) small but comfortable fine for a short break. Nice decor and very clean. Only downside was that the room was a bit too warm and aircon apparently had been switched over to winter so wouldnt cool the room. Left window open when we were out but had to close it when back as too much traffic noise. Bed felt very soft when sat on it but had a very good and comfortable nights sleep. Highly recommend for a short break or business trip.

Iain B on TripAdvisor, 19.11.2017

Close to the City Centre

Close to the city. Bad: Wifi was not fantastic, but not a problem if you are intending to use the room for resting only. This hotel was perfectly placed close to the city and various tourist sites. The bathroom and room itself were clean along with the corridor areas. An ideal place for those keen on sightseeing!

Aimee on Expedia, 18.11.2017

City Hotel Hamburg Mitte
Amsinckstraße 45
20097 Hamburg